How to gather logs from SSIM 4.6.x, 4.7.x, 4.8.x if you cannot access the WebUI

Products

• Security Information Manager

Issue/Introduction

You cannot access the SSIM Web UI and need to gather logs for troubleshooting

Resolution

There are two scripts attached to this document

NOTE:  The attached script CollectLogsModified.sh must be used for SSIM 4.7.x and SSIM 4.8.x, for SSIM 4.7.3 and earlier versions please use CollectLogs.sh
 

• Download the one of the attached scripts
• Using WinSCP or another tool copy the script in Binary format to the /tmp folder on SSIM
• Using a tool such as putty.exe or a remote access card log into SSIM and su to root
• Change directories 'cd' into the /tmp folder
• Execute below command to make sure that its in unix format:

#  dos2unix CollectLogs.sh 
or
# dos2unix CollectLogsModified.sh

• Execute script with root privileges using the following command:

# sh CollectLogs.sh 
or
# CollectLogsModified.sh

• The script will gather the logs and zip them up in  /tmp/<hostname>.zip

You will see the following lines returned on the screen:

Capturing outputs of important commands ...
Cannot get device settings: No such device
Cannot get wake-on-lan settings: No such device
Cannot get message level: No such device
Cannot get link status: No such device

   Finished capturing outputs of important commands.

   Collecting SSIM logs ...

   Finished collecting SSIM logs.

   Creating zip file of collected logs ...

   Zipped logs are at /tmp/compli-ssim02.zip

   Log collection is completed.

Using WinSCP or a similiar tool copy the <hostname>.zip file and deliver it to support.

Note:  Do not edit or change this script file as we cannot guarantee it will gather the log files correctly.