You cannot access the SSIM Web UI and need to gather logs for troubleshooting
There are two scripts attached to this document
NOTE: The attached script CollectLogsModified.sh must be used for SSIM 4.7.x and SSIM 4.8.x, for SSIM 4.7.3 and earlier versions please use CollectLogs.sh
# dos2unix CollectLogs.sh
# dos2unix CollectLogsModified.sh
# sh CollectLogs.sh
You will see the following lines returned on the screen:
Capturing outputs of important commands ...
Cannot get device settings: No such device
Cannot get wake-on-lan settings: No such device
Cannot get message level: No such device
Cannot get link status: No such device
Finished capturing outputs of important commands.
Collecting SSIM logs ...
Finished collecting SSIM logs.
Creating zip file of collected logs ...
Zipped logs are at /tmp/compli-ssim02.zip
Log collection is completed.
Using WinSCP or a similiar tool copy the <hostname>.zip file and deliver it to support.
Note: Do not edit or change this script file as we cannot guarantee it will gather the log files correctly.