Error when using a CSV file when importing assets into CCS: The specified directory service attribute or value already exists

Products

• Control Compliance Suite Windows

Issue/Introduction

You are importing assets into CCS and using a CSV file to import custom values into array fields and are receiving errors on the import job Failures tab for many, if not all, of the individual assets that you have matching entries for in the CSV file.

Note:  An array field is an asset property field that accepts multiple values.   

Error will be similar to the following except for the asset naming information:

Failed to update the asset : SYMC2008.symantec.com:3.56.184.45. Reason: The specified directory service attribute or value already exists. (Exception from HRESULT: 0x8007200D)

Cause

You are trying to place duplicate values into the same array field.  For example you might be trying to place the word "unknown" into the same array field more than once as a possible value.  This is not allowed and will result in the duplication error.

Resolution

If you are using a custom CSV file to import array values, make sure you do not have any duplicate values for the same array field for the same asset.