Which .NET Framework version is supported with CA Service Desk Manager 14.1?

Article Id: 15292

Status: Published

Updated On: 14-02-2018 07:49

Legacy Id: TEC1489361

Products:

SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

I would like to know if installing an updated .NET version (4.6.2) will interfere with Service Desk 14.1 capabilities.

Environment:

CA Service Desk Manager 14.1

Resolution:

We didn't specifically certify CA Service Desk Manager 14.1 with specific .NET Framework version. The version doesnt matter as .Net framework is not used by Service Desk Manager 14.1.
BOXI have some .Net plugins which comes with its installation and used for opening the designer etc. Full fledged .NET is not being used.