Unable to launch Symantec Management Console - Service Unavailable

Products

• IT Management Suite

Issue/Introduction

When opening the SMP console with http://localhost/Altiris/Console or just the root level IIS page http://localhost, you get a page showing "Service Unavailable".

Environment

ITMS 8.x

Cause

"DefaultAppPool" under IIS was stopped.

Resolution

Start the "DefaultAppPool" under IIS by opening IIS Manager and navigating to Application Pools.