The Symantec Distributed Processing Server (DPS) service did not start in a timely fashion

Products

• Control Compliance Suite Windows

Issue/Introduction

The Symantec Control Compliance Suite (CCS) Data Processing Server (DPS) service fails to start.

Error 1053: Could not start Symantec Data Processing Service in a timely fashion

Cause

The DPS service requires Internet access in order to access verisign.com & check for certificate revocation. The DPS service runs as Local System, which is by design (& should not be changed). Since the DPS service runs as Local System, the DPS service cannot check a logged on user's Internet Explorer (IE) settings to see if certificate revocation is disabled. The IE Browser option is where certificate revocation is normally disabled. Without Internet access or even limited access to verisign.com, the only way to get the DPS service started is to modify the DPS configuration file so that it will not check for certificate revocation.

Resolution

There are three options:

1)  Configure the DPS server for Internet access.

2)  Configure the DPS server for Internet access to verisign.com only.

3)  Modify the Symantec.CSM.DPS.exe.config file to remove the certificate revocation check. Perform the following steps to modify this config file:

   a)  Using Microsoft Windows File Explorer, go to C:\Program Files\Symantec\CCS\Reporting and Analytics\DPS.

   b)  Using Microsoft Windows Notepad, edit Symantec.CSM.DPS.exe.config.

   c)  Locate the following lines (as written):

   <!--
   <runtime>
     <generatePublisherEvidence enabled="false"/>
   </runtime>
   -->

   d)  Delete the lines that start with <-- and --> .

   e)  The change should then look as follows:

   <runtime>
     <generatePublisherEvidence enabled="false"/>
   </runtime>

   f)  Save the Symantec.CSM.DPS.exe.config file.

   g)  Start the DPS service.

Applies To

All Windows platforms.