"SEE is applying new settings..." popup during shutdown does not close.

Products

• Endpoint Encryption

Issue/Introduction

When shutting down a SEE-Encrypted system, a popup appears: "The system cannot end your windows session right now, SEE is applying new settings this may take several mins please try again later."

The system cannot be used, but Task Manager can be launched.

 

Cause

This issue could be caused by a defective installation of SEE, or an underlying hardware problem.

Resolution

1. Launch Task Manager (ctrl-alt-del >  Task Manager).
2. Kill the eafrclistart.exe process. This should not have an adverse effect on the encrypted file system.
3. The system should now shut down.
4. Boot the machine up again.
5. Run syntax below where <see_package.msi> is the framework, fulldisk and removable storage installers as appropriate.
   msiexec /i <see_package.msi>  reinstall="all" re/L*vx repairsee.log
6. Run the above command for all installed SEE  packages.

If the issue occurs again, you will need to do the following:

1. Backup important data.
2. Decrypt the system.
3. Uninstall SEE components.
4. Run “chkdsk /F /R”
5. Reinstall SEE.