Error 11: SMC.exe failed to start

Products

• Endpoint Protection

Issue/Introduction

You see the following error message in the Event Log: Error 11, CMC_ERROR_START_STAT_FAIL.

Resolution

This message indicates that SMC.exe failed to launch during the system startup. There are a number of reasons that this may occur. The event log entry includes further information as to why this problem occurred.

The following table describes the possible error codes:

ID	Error code	Interpretation
cc800002	P_NO_PATH	Could not find PSCAN.SYS in system32\drivers.
cc800003	P_NO_OPEN_DEVICE	PSCAN.SYS did not export expected handle.
cc004000	P_SEC_ALLOC_FAIL	Local Alloc Failed.
cc005000	P_INIT_DES_FAIL	Could not init security descriptor.
cc006000	P_SET_DES_FAIL	Could not set security descriptor.
cc008000	P_ASYNC_SCAN_MUTEX_FAIL	Failed to create a mutex used for synchronizing asynchronous scans.
cc00c000	P_PSCAN_START_ERROR	Error communicating with PSCAN.SYS.
cc002000	P_HOOK_BAD	Could not attach to File System.
cc00d000	P_BAD_KERNAL_CODE	PSCAN.SYS returned an unknown error.
cc003000	P_NO_DEVICE_HANDLE	Failed to get device handle to PSCAN.SYS.
cc00f000	P_VEINIT_FAIL	Call to VEInit Failed, Scan Engine may be corrupt.
cc007000	P_CANNOT_FIND_PATT	Cannot find virus definition file.
cc001000	P_INVALID_PATT	Virus definition file is invalid.
cc011000	P_NO_VIRUS_ENGINE	Virus engine could not be found.
cc012000	P_INVALID_VIRUS_ENGINE	Virus engine is corrupt.
cc013000	P_ALREADY_RUNNING	InitPscan called twice.
cc010000	P_NTS_START_FAIL	The Network Transport System (NTS) Failed to Initialize.
cc016000	P_VERSION_MISMATCH	Engine Version Mismatch
2000000d	ERROR_NO_KEY	Database not installed.
20000002	ERROR_MEMORY	Memory allocation error.
cc015000	P_PSCAN_INSTALL_ERROR	Could not install PSCAN.SYS.
20000006	ERROR_SCAN_IN_PROGRESS	Scan in Progress
2000000b	ERROR_BAD_PARAM	Bad parameter passed to StartScan funtion.
000003f1	ERROR_BAD_DATABASE	ERROR: Corrupt Database
000003f2	ERROR_BAD_KEY	Error in database.
00000002	ERROR_NO_PATH	Error in database.