Reset SEE Client Admin password on a client computer

Products

• Endpoint Encryption

Issue/Introduction

How to reset SEE Client Admin password on a client computer?

Symptoms
You have changed the SEE Client Admin password in SEEM but this change is not reflected on the SEE Client computer.

 

Cause

The SEE Client Admin password can be changed only by deploying new SEE Client Framework package.

Resolution

In order to force the change of the SEE Client Admin password create and deploy a new SEE Client Framework package.

Please place the upgraded MSI files in the same folder with the original MSI files before running the following commands. The following instructions for running the MSIEXEC from a command line can also be done from within a batch file.

NOTE: If using a command line results in any error in reading the MSI package run the same command from a batch file.

1. Invoke the Windows Installer with the following command line parameters:

MSIEXEC /i "[path]\SEE Framework Client.msi" REINSTALL="ALL" REINSTALLMODE="vomus"

where [PATH] is the actual path on the client computer where the package was copied to.

2. When the Windows Installer finishes executing, the upgrade for the Framework client will be installed.

3. Installing the Framework module does not require a restart, however highly advisable to restart after the installation of that component.

To create a detailed log file by using the .msi file run it file with the following command-line parameters:

MSIEXEC /i " " /l*v! \


References
SEE Installation Guide