Version Displayed in Symantec Mail Security for Microsoft Exchange (SMSMSE) Administration Console for 'Currently Available Version' is Incorrect

Products

• Mail Security for Microsoft Exchange

Issue/Introduction

The SMSMSE Administration Console displays incorrect information regarding the Currently Available Version. 

Perform the following steps to view this information:

1. Open the SMSMSE Administration Console.
2. Click on the Home icon.
3. The label Currently Available Version is displayed on the right hand window pane.

• The version listed in Currently Available Version may be lower than the currently installed version.

The following demonstrates an example where version 6.5 is installed:

Installed Version: 6.5.0.67
Latest update for installed version: 6.5.5.255
Sunset date for installed version
Currently available version: 6.0.12.297

In this example, version 6.5.0.67 is installed but the Currently Available Version shows that 6.0.12 is available. 6.0.12 is a lower version than 6.5.5.255.

• The version listed in the Currently Available Version may be lower than the most recent version available.

The following demonstrates an example where version 6.0 is installed:


Installed Version: 6.0.10.295
Latest update for installed version: 6.0.12.297
Sunset date for installed version
Currently available version: 6.0.12.297

 In this example, version 6.0 is installed but 6.5 or higher is available. Currently Available Version should display 6.5 or higher version.

 

Cause

SMSMSE is displaying the most current build by using the date the build was released. SMSMSE should display the highest version always.

Resolution

Upgrade to SMSMSE 6.5.7 or later.

Workaround

Check the SMSMSE release notes for the most recent builds available for each version:

Symantec Mail Security for Exchange 6.0 Release Notes
Release notes for Symantec Mail Security 6.5 for Microsoft Exchange