Reports fail to run with the error "The system cannot find the path specified"

Products

• Security Information Manager

Issue/Introduction

You are attempting to preview or run a report in SSIM and recieve an error similar to the following:

The system cannot find the path specified

com.symantec.ssr.exception.SSRException: The system cannot find the path specified
at com.symantec.ssr.reporting.jasper.JasperReportExecutor.run(JasperReportExecutor.java:812)
Caused by: net.sf.jasperreports.engine.JRRuntime.Exception: The system cannot find the path specified
at net.sf.jasperreports.engine.fill.JRFileVirtualizer.virtualizeData(JRFileVirtualizer.java:206)
at.net.sf.jasperreports.engine.fill.JRFileVirtualizer$Cache.processRemovedLRU(JRFileVirtualizer.java:84)
at org.apache.commons.collections.LRUMap.removeLRU(LRUMap.java:142)
at org.apache.commons.collections.LRUMap.put(LRUMap.java.121)
at net.sf.jasperreports.engine.fill.JRFileVirtualizer.registerObject(JRFileVirtualizer.java:134)
at net.sf.jasperreports.engine.base.JRVirtualPrintPage.(JRVirtualPrintPage.java:146)
at com.symantec.ssr.reporting.jasper.JasperReportExecutor.createNewPage(JasperReportExecutor.java:950)
at com.symantec.ssr.reporting.jasper.JasperReportExecutor.run(JasperReportExecutor.java:235)
Caused by: java.io.IOException: The system cannot find the path specified
at java.io.WinNTFileSystem.createFileExclusively(Native Method)
at java.io.File.createNewFile(Unknown Source)
at net.sf.jasperreports.engine.fill.JRFileVirtualizer.filePageOut(JRFileVirtualizer.java:228)
at net.sf.jasperreports.engine.fill.JRFileVirtualizer.virtualizeData(JRFileVirtualizer.java:204)
... 7 more

Symptoms
Running or previewing any report results in errors.

 

Cause

Access restrictions have somehow been placed upon the SSIM GUI program files.

Resolution

Resolve the permissions issue. SSIM Administrators should have read/write/modify access to the SSIM program files.