Password Protected Files attachment list does not work on Symantec Messaging Gateway

Products

• Messaging Gateway

Issue/Introduction

A compliance policy configured to trigger with messages carrying attachments that should match the Password Protected Files is not able to capture encrypted archive format files like rar or 7z.

Environment

SMG version 10.9.0

Cause

Another content filter policy with a configured action as "bypass spam filtering" is being enabled.

Resolution

The action to "bypass spam filtering" is causing interference with the detection of password protected files.
The issue is under investigation and the article will be updated once the issue has been resolved.