Shutdown of the DDS service may cause the Symantec Messaging Gateway MTA to restart

Products

• Messaging Gateway

Issue/Introduction

The Symantec Messaging Gateway logs or alerts indicate that the MTA has crashed and restarted


Symptoms
Brightmail client logs:

2010-05-06T12:31:00-04:00 (ERROR:22487.2940771248): [45010] DDS client: ulxr::ConnectionException caught - [-32300] Attempt to read from a connection already closed by the peer. DDS host 127.0.0.1:41018 localhost.localdomain
2010-05-06T12:31:09-04:00 (ERROR:22487.2940771248): [45010] DDS client: ulxr::ConnectionException caught - [-32300] Attempt to read from a connection already closed by the peer. DDS host 127.0.0.1:41018 localhost.localdomain
2010-05-06T12:31:36-04:00 (ERROR:22487.2923985840): [45010] DDS client: ulxr::ConnectionException caught - [-32300] Attempt to read from a connection already closed by the peer. DDS host 127.0.0.1:41018 localhost.localdomain

MTA logs:
2010 May 6 12:31:00 EDT (err) ecelerity: [22487] sieve: /data/mta/etc/recipient_validation.siv:49 sms_dds_is_valid: DDS call failed.
2010 May 6 12:31:09 EDT (err) ecelerity: [22487] sieve: /data/mta/etc/recipient_validation.siv:49 sms_dds_is_valid: DDS call failed.
2010 May 6 12:31:36 EDT (err) ecelerity: [22487] sieve: /data/mta/etc/recipient_validation.siv:49 sms_dds_is_valid: DDS call failed.
2010 May 6 12:32:12 EDT (err) runner[2766]: Job mta process 22487 exited, terminated on signal 11 (0x008B).

 

Cause

The root cause of this issue has been identified and will be addressed in an upcoming release.

Resolution

This issue appears to be infrequent and transient in nature.The MTA process is automatically restarted following the exit and the delivery of messages that were in transit at the time of the error will be attempted at a later time.

To help avoid this issue while Symantec identifies and implements a permanent fix, please do not shutdown or restart DDS during peak mail traffic times.