A product or release for FMID (fmid) was not found in the software catalog.

Article Id: 15245

Status: Published

Updated On: 14-02-2018 07:49

Legacy Id: TEC1660727

Products:

CA SymDump for CICS , CA SymDump Batch

Issue/Introduction:

How can I resolve the following error

"A product or release for FMID CARXA00 was not found in the software catalog."

when trying to install maintenance via CA Chorus Software Manager (CSM)?

Environment:

Release: SYMDBA00200-9.1-SymDump-Batch
Component:

Resolution:

This can be a license issue.

First please login to CA Support Online (support.ca.com) and check your LMP keys - https://support.ca.com/irj/portal/Licensing .

For CA SymDump/Batch you either need a key with code PO or RX, for instance. Check the expiration date too, please. If there is no such LMP key, open a case with the CA license department.

If you see a valid LMP key, go to CA CSM, click the "Products" tab, then under "Actions" click "Show License Keys", and then do a "Refresh Site IDs" and "Update keys", please.

Check whether you see the expected LMP keys.

If yes, try to install the maintenance again.

You can have a look at the following knowledge base articles too: TEC1831395 and TEC1919096.

Otherwise open a support case, please.