A product or release for FMID (fmid) was not found in the software catalog.

Products

• CA SymDump for CICS
• CA SymDump Batch

Issue/Introduction

How can I resolve the following error

"A product or release for FMID CARXA00 was not found in the software catalog."

when trying to install maintenance via CA Chorus Software Manager (CSM)?

Environment

Release: SYMDBA00200-9.1-SymDump-Batch
Component:

Resolution

This can be a license issue.

First please login to CA Support Online (support.ca.com) and check your LMP keys - https://support.ca.com/irj/portal/Licensing .

For CA SymDump/Batch you either need a key with code PO or RX, for instance. Check the expiration date too, please. If there is no such LMP key, open a case with the CA license department. 

If you see a valid LMP key, go to CA CSM, click the "Products" tab, then under "Actions" click "Show License Keys", and then do a "Refresh Site IDs" and "Update keys", please.

Check whether you see the expected LMP keys.

If yes, try to install the maintenance again.

You can have a look at the following knowledge base articles too: TEC1831395 and TEC1919096.

Otherwise open a support case, please.