The Symantec Endpoint Protection Manager hangs at the logon screen

Products

• Endpoint Protection

Issue/Introduction

Why does the Symantec Endpoint Protection Manager sometimes 'hang' during logon?

Symptoms
While logging into the Symantec Endpoint Protection Manager console, the progress bar freezes and the application hangs, not logging in successfully or returning any error messages. Restarting the computer did not help.

Resolution

Go to the Process (Start > run > type taskmgr) and click OK highlight dbsrv9.exe process and end the process.

• Go to services (Start > run > type services.msc )and then click OK
• Restart the Symantec embedded database service and Symantec endpoint protection manager service.
• Should able to login fine.