Preventing Symantec Endpoint Protection from scanning the temporary folder of Symantec Mail Security for Domino

Products

• Mail Security for Domino

Issue/Introduction

You are seeking information on how to prevent Symantec Endpoint Protection (SEP) from scanning the temporary folder of Symantec Mail Security for Domino.

Resolution

Prepare a new temporary folder for the Symantec product for Domino
You must create a new folder for your Symantec product to temporarily store files as they are scanned. Create a new folder on a drive with plenty of free disk space. For example, C:\SAVTEMP. After you create your new folder, configure the Symantec product for Domino to use the new folder.

To set the path for Symantec Mail Security 8.0 for Domino

1. Open the Symantec Mail Security 8.0 for Domino settings database.
2. In the right pane, double-click your server group.
3. Click Threat/Security Risk > Basics.
4. In the Directory for temporary files text box, type the path to the new temporary folder.
   For example, C:\SAVTEMP

To set the path for Symantec Mail Security 7.5.x for Domino

1. Open the Symantec Mail Security 7.5.x for Domino settings database.
2. In the right pane, double-click your server group.
3. Click Threat/Security Risk > Basics.
4. In the Directory for temporary files text box, type the path to the new temporary folder.
   For example, C:\SAVTEMP

Creating Centralized Exception policies in Symantec Endpoint Protection Manager for managed client.
 

This is covered in the following knowledge base article:

http://www.symantec.com/docs/TECH104326

Creating Security Risk Exception on an unmanaged Symantec Endpoint Protection Client.
 

1. Open the Client Interface
2. In the sidebar click Change Settings.
3. Beside "Centralized Exceptions", click Configure Settings.
4. Click 'Add' and choose Security Risk Exception and then choose 'File' for a single file, or 'Folder' to exclude an entire directory.
5. Browse to the file or directory you choose and click Add.
6. Click OK.

Notes:

• Symantec recommends that you also exclude files with .nsf extensions from real-time protection, manual scans, and scheduled scans.
• Symantec recommends that you configure Domino servers as managed clients. Add those clients to a unique client group, as described in the "Managed Clients" section of this page.
• On partitioned Domino servers, you must create separate exclusions for each partition. Create subfolders for each partition under the SAVTEMP folder.
• If you use Premium AntiSpam, the product creates temporary files in C:\Inetpub. Symantec suggests that you create exclusions for the C:\Inetpub folder.