Package source location for a package is blank on the agent

Products

• IT Management Suite

Issue/Introduction

The package source location for a package is blank on the agent.

Date: Mar 09 10:12:54:004
Source: PackageDelivery
Description: Error while downloading package: No package sources returned by server (-2147023728)

Cause

There are many things that cause this. Most of the time one or more of the Package Servers have not reported back a successful download to the Notification Server. This can happen when the agent has been updated and knows about the package, but the Notification Server doesn't have a valid download location for that agent yet. 

Resolution

If this persists for more than 24 hours, you should check the Site Maintenance and Package Servers areas of the Configuration tab to make sure that there are not invalid packages or still pending packages.