Package Service installed but not recognized in Site Server Settings / Site Management

Products

• IT Management Suite

Issue/Introduction

Package Service has been installed and confirmed installed on site server, however the Site Management / Site Server Settings page in the SMP console does not reflect this.

Within the console the status of the Package Service is "Unavailable".

Attempting to remove and re-install the service does not change the status.

Environment

ITMS 8.x

Cause

Reporting the installation of the package service is done through basic inventory. This is sent up to the SMP server as a regular event message (nse file).

As such, both the basic inventory must run, the file must get posted and the file must get processed on the Notification Server.

Further to report the status of packages downloaded this status must be sent by the package service agent.

Resolution

If the package service has installed successfully and is waiting for the inventory processes, resource updates, etc. to finish, this should usually address the issue. Then if you let the site server 'sit idle' for a while you should see the status of the package service update in the console as well as packages begin downloaded to the site server as well as codebases be built that reflect the packages being present on the site server.

If you want to accelerate this process perform the following steps - all may not be necessary but have been included as a general set of steps to expedite the registration and download process of packages and the site services.

On thePackage Server:
1.) Force a configuration request
2.) Force sending basic inventory

On the SMP Server:
3.) Refresh all Resource Memberships (Settings > Notification Server > Update Resource Membership in console)

On Package Server:
4.) Force a configuration request
5.) Force sending basic inventory
6.) Do a "Refresh Packages"
7.) Do a "Resend Package Status"