Unable to update the scheduling data associated with the item. System.UnauthorizedAccessException: Access is denied.

Products

• IT Management Suite

Issue/Introduction

All "NS.*" Symantec Management Platform scheduled tasks are missing.

Process: AeXConfig (7084)
Thread ID: 1
Module: AeXConfig.exe
Source: Altiris.NS.ItemManagement.ItemHelper
Description: An unexpected exception has occured (Exception: Altiris.NS.Exceptions.AeXItemImportException: Item Import exception : 16290a7d-3cee-451e-b4d8-96c5784f12ec = Altiris.NS.StandardItems.Purge.HiddenPurgingMaintenanceItem(62937de7-5931-4d40-a1be-beeb2b88809b) ---> Altiris.NS.Exceptions.AeXException: Unable to update the scheduling information associated with the item ---> Altiris.NS.Exceptions.AeXException: Unable to update the scheduling data associated with the item ---> System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
   at Altiris.Interop.ITaskScheduler.NewWorkItem(String taskName, Guid& rclsid, Guid& riid, Object& unk)
   at Altiris.NS.Scheduling.ScheduleManagerInterop.SetTask(String taskName, String taskData)
   at Altiris.NS.ItemManagement.ItemScheduleMonitor.CreateOrUpdate(IItem item, String oldItemName, Boolean forceOldRemove)
   at Altiris.NS.ItemManagement.ItemScheduleMonitor.Notify(ItemNotificationType type, IItem item, String oldItemName)
   --- End of inner exception stack trace ---
   at Altiris.NS.ItemManagement.ItemScheduleMonitor.Notify(ItemNotificationType type, IItem item, String oldItemName)
   at Altiris.NS.ItemManagement.Item.NotifyItemScheduler(ItemNotificationType notificationType, String oldItemName)
   --- End of inner exception stack trace ---
   at Altiris.NS.ItemManagement.Item.NotifyItemScheduler(ItemNotificationType notificationType, String oldItemName)
   at Altiris.NS.ItemManagement.Item.OnSave(Boolean bExistingItem)
   at Altiris.NS.ItemManagement.Item.Save()
   at Altiris.NS.ItemManagement.Item.Import(XmlNode itemNode)
   at Altiris.NS.ItemManagement.Item.ImportItem(XmlNode itemNode)
   --- End of inner exception stack trace ---
   at Altiris.NS.ItemManagement.Item.ImportItem(XmlNode itemNode)
   at Altiris.NS.ItemManagement.ItemHelper.ImportItemNodesEx(XmlNodeList childItemNodes))

Environment

ITMS 7.x, 8.x

Cause

Task Scheduling is disabled via the GPO.

Resolution

The Symantec Management Platform uses the Task Scheduler to run scheduled tasks.

The Windows Task Scheduler needs to be re-enabled on the Notification Server.

Or, set the permissions on C:\Windows\Tasks to read, read and execute, write for SYSTEM and Administrators.

Once the Task Scheduler has been re-enabled, log on the the Notification Server with the Console Session (ID 0).

Start the "?:\Program Files\Altiris\Notification Server\bin\AeXConfig.exe /Configureall" command, to rebuild the missing scheduled tasks. 

Reboot the Notification Server