Failed to resolve host name: '<NS hostname>' or '': The requested name is valid, but no data of the requested type was found (-2147013892)

Products

• IT Management Suite

Issue/Introduction

The local packet server keeps trying to download one or more packets from the NS server and it keeps failing.
The server is in a different domain, the permissions are set correctly.

The Packet Server logs show the following:

Priority: 1
Date: <date>
Tick Count: 12584593
Host Name: <hostname>
Process: AeXNSAgent.exe (1148)
Thread ID: 3552
Module: AeXNetComms.dll
Source: ResolveHost
Description: Failed to resolve host name: '<NS hostname>' or '': The requested name is valid, but no data of the requested type was found (-2147013892)

***

Priority: 2
Date: <date>
Tick Count: 12584671
Host Name: <hostname>
Process: AeXNSAgent.exe (1148)
Thread ID: 3552
Module: AeXNetComms.dll
Source: ServerProfile
Description: Select: Unable to select a server. This may be because all servers are excluded, have reported more than 20 errors recently, or are not responding to speed tests.

***

Priority: 1
Date: <date>
Tick Count: 12587359
Host Name: <hostname>
Process: AeXNSAgent.exe (1148)
Thread ID: 3552
Module: AexPackageDelivery.dll
Source: PackageDelivery
Description: Error while downloading package: No connection to server (-2147467259)

Cause

The Packet Server could not connect to the NS server.

Resolution

Added the Notification Server details in the HOSTS file and the process worked fine immediately.