Unable to use Remote Control on Windows 7 or Vista systems

Products

• Deployment Solution

Issue/Introduction

Unable to use Deployment Solution Remote Control with Windows 7 or Vista systems.

Note: Some Remote Control functionality may exist if the Windows UAC is disabled and a current user is logged in on the target Windows Vista or Windows 7 workstation.

Cause

Because of the security requirements of Windows 7 and Vista, DS Remote Control will not function.

Resolution

For Windows 7 and Vista systems, it will be necessary to use Windows Remote Desktop instead of the legacy Remote Control feature of Deployment Solution. This will require that workstations have Remote Desktop enabled in order for this to function.

Note: When choosing "Remote Control" from the Deployment Solution 6.9 Win32 console, the option for "Remote Desktop" is available.

Applies To

Deployment Solution 6.9.164 - 6.9.453