AXEngine/DAgent reporting WSAECONNABORTED errors: Axengine and PXE services hangs

Products

• Ghost Solution Suite

Issue/Introduction

When a client computer launches BootWorks to begin an imagining process, they hang at "Updating Client Record". Clients also do not stay connected or PXE Services fails.  The AxEngine log contains the following kinds of errors:

1696-OnWSANotify() called with an error of: WSAECONNABORTED

The source is the Service Control Manager, the Event ID: 7034 and the description is:
The Altiris PXE Services service terminated unexpectedly.

Cause

WSAECONNABORTED is a Microsoft error. If a Google search is performed, a number of hits will be found:

WSAECONNABORTED (10053) Software caused connection abort. The software caused a connection abort because there is no space on the socket's queue, and the socket cannot receive further connections.

WinSock description:  The error can occur when the local network system aborts a connection. This would occur if WinSock aborts an established connection after data retransmission fails (receiver never acknowledges data sent on a datastream socket).

TCP/IP scenario: A connection will timeout if the local system doesn't receive an (ACK)nowledgement for data sent. It would also timeout if a (FIN)ish TCP packet is not ACK'ed (and even if the FIN is ACK'ed, it will eventually timeout if a FIN is not returned).

Resolution

Dagent settings on each computer and the client were configured to Remain Connected and Refresh Connections every 14400 seconds. Removed the Refresh Connections option and rebooted the server.

AXEngine/aclient reporting WSAECONNABORTED errors: Axengine and PXE services hangs

If you enable the logging level for GSS Server to level 5 you will see these errors. Go to Control Panel> Deployment Server Configuration> Options> Debug. The GSS Services may need to be restarted.

View the Axengine.log set to level 5 or greater

Error code when you run a network program that uses a Winsock connection on a computer that is running Windows Server: "WSAECONNABORTED (10053)".

The same type of error will appear on the Client side (10054, WSAECONNRESET ) visible in the DAgent.log