Locate the Symantec Endpoint Protection (SEP) Product code

Products

• Endpoint Protection

Issue/Introduction

You may need to locate the Product code in order to run an MSI command to either install or uninstall a component of SEP

Resolution

The Product Code will be a different value for each version of the SEP client. Customer's can find the SEP client product using one of the methods below.

Powershell

1. Open a PowerShell Window as Administrator
2. Run the following command: get-WMIObject -Class Win32_product -Filter "Name='Symantec Endpoint Protection'"
3. Returned results will be similar to the following, (the IdentifyingNumber returned in the output, identifies the MSI product code for the SEP 14.3 RU9 Windows 64 bit client):

IdentifyingNumber : {D9535F90-573C-494B-9508-DE754951C4E2}
Name              : Symantec Endpoint Protection
Vendor            : Broadcom
Version           : 14.3.11213.9000
Caption           : Symantec Endpoint Protection

 

How to locate product GUID via the registry:

1. Start --> run --> regedit
2. Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
3. Browse through the Uninstall subkeys in the left-hand pane and check the values in the right-hand pane to find a value for the DisplayName that equals "Symantec Endpoint Protection"
4. Find the UninstallString value and copy the data in that key. For example, with Symantec Endpoint Protection 14.3 RU9, the UninstallString is: MsiExec.exe /I{D9535F90-573C-494B-9508-DE754951C4E2}

 

How to locate product code via the file system:

1. Navigate to: C:\ProgramData\Symantec\Symantec Endpoint Protection\CurrentVersion\Data\Cached Installs
2. Open the file setup.ini with notepad.
3. The line "ProductCode=" contains the Product Code that can be used with the MSI.  For example, in the setup.ini file for Symantec Endpoint Protection 14.3 RU9, under the [Startup] section, it shows:        ProductCode={D9535F90-573C-494B-9508-DE754951C4E2}