Note: This is fixed in Maintenance Pack 1 for Symantec Security Information Manager (SSIM) v4.7
The time does not stay up to date on the SSIM 4.7 appliance, after setting up NTP Server Settings and applying them according the instructions in the manual. See page 285 of the Symantec™ Security Information Manager Administrator Guide Version 4.7 guide.
You have checked to make sure ntpd in running and can update the SSIM appliance by using the following commands:
# ps -ef | grep ntpd
# iptables -L |egrep 'ntp|123'
# chkconfig --list
The /opt/Symantec/simserver/logs/ntp.log files ends with the following lines that show iptables is blocking the ntp ports.:
This issue has been reported and the current work around for this issue is:
Note: Checking "NTP Disabled" checkbox as the last step at this time is very important as it will update your iptables and allow traffic on port 123 for the ntpd service to work.