Installation of Symantec Mail Security for Exchange (SMSMSE) Fails Without Error Message and the Last Dialog Box Displays "The wizard was interrupted before Symantec Mail Security for Exchange could be completely installed"

Products

• Mail Security for Microsoft Exchange

Issue/Introduction

When installing a new version of SMSMSE, after clicking the "Install" button on the "Ready to Install the Program" screen the installation stops and the following error message is displayed:

The wizard was interrupted before Symantec Mail Security for Exchange could be completely installed..

Conditions

• SMSMSE installation log SMSMSE_Setup.log shows message fnGetReinstallProductMsiProperties

1. Open the SMSMSE installation log %TEMP%\SMSMSE_Setup.log in Notepad or another text editor.
2. Search for the string fnGetReinstallProductMsiProperties. If it is is present, this means the SMSMSE installer has detected a previous version and is attempting to perform an in place upgrade.

 

 

 

Cause

This error will occur if a previous installation is partially present but is too incomplete to perform an in place upgrade.

Resolution

Manually remove any components of SMSMSE using the following article: Manual removal instructions for Symantec Mail Security for Microsoft Exchange, Symantec AntiVirus/Filtering for Microsoft Exchange, or Norton AntiVirus for Microsoft Exchange.

Once these steps are completed the installation should procede successfully.