SMSDOM8.0.x crashes the Domino server while scanning a file attachment with a % (percent sign) in the filename

Products

• Mail Security for Domino

Issue/Introduction

Domino crashes and the nsd log shows that nntask exited on an access violation.

Symptoms
When Symantec Mail Security for Domino (SMSDOM) 8.0.x scans a file attachment with a % (percent sign) in the filename, the Domino server crashes.

• The nsd log that corresponds to the crash shows that the FATAL task was nntask, which exited with an exception code of c0000005 (ACCESS VIOLATION).
• The smspanic.txt file is blank or contains no text.
• Debug evidence shows that the filename of the last file SMSDOM scanned before crashing contains a percent sign ('%').

 

Resolution

This issue has been resolved in version 8.0.3.50 and higher. If you are experiencing this issue, please upgrade to the latest version of Symantec Mail Security for Domino.