KNOWN ISSUE: Unable to delete roaming profiles while the DAgent service is running

Products

• Deployment Solution

Issue/Introduction

You're unable to delete an existing roaming profile manually or through a security GPO while the DAgent service is running.

Cause

In order to report user information, the DAgent service registers the notification service SERVICE_ACCEPT_SESSIONCHANGE. This is not processed properly by the DAgent on Citrix and Windows Terminal Servers. By preventing the DAgent from registering the ACCEPT_SESSIONCHANGE notification service, the profile is then able to be deleted.

Resolution

This behavior has been corrected in Deployment Solution 6.9.490 (SP5):

1. Install SP5 and update the DAgent to the latest version (build 6.9.490)
2. After upgrading, a new registry value is available on the client: 'HKEY_LOCAL_MACHINE | SOFTWARE | Altiris | Client Service | AcceptSessionChange'
3. Change the value of this DWORD to 0
4. Restart the DAgent service after making this change.

 

Applies To

Deployment Solution 6.9 SP3 and SP4 (builds 6.9.430 - 6.9.453)

DAgent (builds 6.9.430 - 6.9.453)

Active Directory