Error: Failed to determine the logged in user for agentless UNIX data collections

Products

• Control Compliance Suite Unix
• Control Compliance Suite Windows

Issue/Introduction

When running a Control Compliance Suite agentless data collection job against UNIX\Linux targets an error is received:  Failed to determine the logged in user

Failed to determine the logged in user

 

Cause

1.)  The account being used to run the job (using sudo or otherwise) does not have rights to the /tmp directory.  CCS agentless job runs use temporary scratch files to store the job run commands in.  If the account cannot Read and Write to the /tmp directory this error will occur.

OR

2.) The account used for sudo has an expired password.

 

Resolution

1. Ensure that the account has full rights to the /tmp directory on the target server.

2.) Reset the password for the sudo user on the UNIX server.