CCS Error: Failed to determine the logged in user for agentless UNIX data collection job

Products

• Control Compliance Suite
• Control Compliance Suite Standards Server
• Control Compliance Suite Standards Module

Issue/Introduction

Control Compliance Suite (CCS)

When running a Control Compliance Suite agentless data collection job against UNIX\Linux targets an error is received:  

Failed to determine the logged in user

 

Cause

1.)  The account being used to run the job (using sudo or otherwise) does not have rights to the /tmp directory.  CCS agentless job runs use temporary scratch files to store the job run commands in, and if the user account that CCS uses cannot Read and Write to the /tmp directory this error will occur.

OR

2.) The account used for sudo has an expired password.

 

Resolution

1) Ensure that the user account that CCS is configured to use has full rights to the /tmp directory on the target server.

or

2) Reset the password for the sudo user on the UNIX server.