Error "An error while attempting to run the scheduled job" in CCS
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Error "An error while attempting to run the scheduled job" in CCS


Article ID: 151894


Updated On:


Control Compliance Suite Control Compliance Suite Standards Server


Control Compliance Suite (CCS)

When running a data collection (DC) or collection-evaluation-reporting (CER) job in CCS, you get the following message:

An error occurred while attempting to run the scheduled job.

Reason for failure: Password does not exist for user '<user>'

Either no password is specified for scheduling jobs or the password present in the system is not valid.

To specify a password for scheduling jobs, navigate to Home -> User Preferences and provide a password.


CCS 12.6.x Console


The credentials required for CCS to run that scheduled job have not been set for that specific user.


Follow the steps below to resolve the issue:

  1. Login to the CCS Application server machine as the user account referred to in the error message.
  2. Launch the CCS console
  3. In the console go to 'Admin' -> 'Scheduled Job Management'.
  4. Enter the password for the user account mentioned in Step 1 in the 'Scheduled Job Credentials' section.
  5. Re-enter the password to confirm the password.
  6. Click 'Save' button.
  7. Schedule the job to see if the problem still exists.