Query Engine (QE) or Enterprise Configuration Service(ECS) installation fails after configuration options have been specified in the install wizard and the installation process is launched.
InstallSupportService failed! The process cannot access the file because it is being used by another process.
There is a service on Windows 2003 called "Application Experience Lookup Service", which runs the _isdel.exe process. The _isdel.exe process is run from the (QE/ECS) InstallShield in the event that the installation needs to be backed out.
Application Experience Lookup Service does not exist on Windows 2008 x64 servers.
_isdel.exe is used by various InstallShield installation programs to enable the computer to delete temporary installation files from the Temp directory.
Follow the steps to resolve the issue