Login failed for user NT AUTHORITY \ ANONYMOUS LOGON

Products

• Control Compliance Suite Windows

Issue/Introduction

Error message when running RMS report generation job - Error message " Login failed for user NT AUTHORITY \ ANONYMOUS LOGON"

Resolution

The following steps will help resolve the given issue:

1. Login to the DPS Reporter machine and click on Start > Run > Services.msc.
2. In the services window, right click on Symantec Data Processing Service > Properties > Logon tab
3. Change the Logon as from Local System Account to the Service Account.

Note: The Service Account used by a DPS that is assigned to the Reporter role must have the following characteristics:

• Must be a Domain user account.
• Must be a member of the local administrator group on the computer that hosts the DPS.
• Account must have access to the reporting database.
• Account must be a member of the "db_datareader" and "db_datawriter" groups for the reporting database. In addition the account must be granted the Delete, Execute, Insert, and Update privileges.
• A DPS Reporter must be installed in a domain user context.
• Account must have the "log on locally" privilege.

A utility to set the account privileges is included on the DPS. The utility is <install directory>\DPS\ChDPSAcc.exe.
The Port field lists the TCP/IP Port the DPS uses to communicate with the Application Server. The default port is 3993
The roles checked in the DPS Role(s)checkboxes are assigned to the registered DPS.