Error "The session limit has been reached" in Control Compliance Suite (CCS) for Windows

Products

• Control Compliance Suite Windows

Issue/Introduction

Symptoms
Information in this solution applies to CCS for Windows (all versions).

• An error appears "MQE Failure MQEQuery::ExecuteStartQuery: Query Engine: The session limit has been reached. Context Information: MQEQuery::ExecuteStartQuery: Unable to make network call (OpenSession) on Master Query Engine {COMPUTERNAME.EN_US} which reports on AD domain from bv-Control for Windows back end snap-in: Query Engine: The session limit has been reached. BVNTQueryResultsExceptionSubsystem. Exception was caught."

 

Resolution

Increase the session limit in Query Engine (QE) settings. Follow these steps:
1. In the RMS Console, right click bv-Control for Windows, then click Configuration | bv-Config.
2. Expand the name of the domain in the left column, then double click the Master QE.
3. In the right pane, double click Query Engine Settings.
4. Under the sessions tab, increase the session limit from 10 (default) to 20.
5. Restart the QE service, then run the query again.