Exception while copying file <path of Capicom.dll file> => C:\WINDOWS\System32\CAPICOM.dll : The process cannot access the file because it is being used by another process.
search cancel

Exception while copying file <path of Capicom.dll file> => C:\WINDOWS\System32\CAPICOM.dll : The process cannot access the file because it is being used by another process.

book

Article ID: 151854

calendar_today

Updated On:

Products

Control Compliance Suite Databases MS SQL SRVR Control Compliance Suite Unix Control Compliance Suite Databases Oracle Control Compliance Suite Netware Control Compliance Suite Exchange Control Compliance Suite Windows

Issue/Introduction

Issue is that while launching the CCS Reporting and Analytics console, it shows message as 'Microsoft CAPICOM 2.1.0.2 is not installed' in the list of pre-requisites. Also, on clicking the 'Install Now' button it shows the error 'Exception while copying file => C:\WINDOWS\System32\CAPICOM.dll : The process cannot access the file because it is being used by another process.'

 

Cause

This error occurs when there is an older version of Capicom.dll file in the C:\Windows\System32 folder.

Resolution


Follow the steps below to resolve the issue:

1. Stop the SMC Server and SMC Job Server service.
2. Check the version of Capicom.dll file from the C:\Windows\System32 folder. If it is 2.1.0.1 then go to step3.
3. Copy the Capicom.dll file from <install dir>\Control Compliance Suite\Redist folder to C:\Windows\System32.
4. Start the SMC Server and SMC Job Server services.
5. Launch the CCS Reporting and Analytics console.



 


Powered by Wolken Software