How To Recover Symantec Critical Systems Protection (SCSP) Manager After System Failure.

Products

• Critical System Protection

Issue/Introduction

 

Resolution

First and foremost make sure to always save a copy of the agent-cert.ssl, server.xml and server-cert.ssl files from the old SCSP manager to a safe place.

The following steps are taken from page 48 of scspinst.pdf and assumes the SCSP database instance is running and available:

1.  Insert and display the installation CD, and then double-click "server.exe".
2.  In the Welcome panel, click Next".
3.  In the License Agreement panel, select "I accept the terms in the license agreement", and then click Next".
4.  In the Installation Type panel, click "Production Installation", click "Install Tomcat component ONLY".
5.  In the Installation Type panel, specify the file paths to "server.xml" and "server-cert.ssl" from an installed management server, and then click "Next".
6.  In the Destination Folder panel, change the folder if necessary, and then click "Next".The directory name must contain printable ASCII characters only. Multibyte, double-byte, hi-ASCII and non-printable
     ASCII characters are not supported.
7.  In the "Service User Configuration" panel, do one of the following:

• Click "Use Local System Account", and then click "Next". 
• Click "Use an alternate Account", type a user name in the Username box
• using \ format, type the same password in the Password boxes, and then click "Next". 

8.  In the Ready to Install the Program panel, click "Install".
9.  When the InstallShield Wizard Completed panel appears, click "Finish".