Unable to start "SMC Server" service after Microsoft Windows update KB931906 replaces CAPICOM.dll.
search cancel

Unable to start "SMC Server" service after Microsoft Windows update KB931906 replaces CAPICOM.dll.

book

Article ID: 151832

calendar_today

Updated On:

Products

Control Compliance Suite Databases MS SQL SRVR Control Compliance Suite Unix Control Compliance Suite Databases Oracle Control Compliance Suite Netware Control Compliance Suite Exchange Control Compliance Suite Windows

Issue/Introduction

CAPICOM.dll has been unregistered from SMC Server which is the root cause for this issue.

Symptoms
After Microsoft Windows update completes and the server restarts, the SMC Server service does not start.


Cause

Microsoft CAPICOM component (A COM component providing Cryptographic services to applications) was found in unregistered state. The Server boot strap process tries to look up and access this component at the time of service start. Since CAPICOM.DLL was not registered on the SMC Server computer, the service cannot start.

Resolution

Register the CAPICOM component using the command line:

RegSvr32 "C:\Program Files\Microsoft CAPICOM 2.1.0.2\Lib\X86\CAPICOM.dll"