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How to engage Symantec Support for help with Control Compliance Suite (CCS)

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Article ID: 151821

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Updated On:

Products

Control Compliance Suite Databases MS SQL SRVR Control Compliance Suite Unix Control Compliance Suite Databases Oracle Control Compliance Suite Netware Control Compliance Suite Exchange Control Compliance Suite Windows Control Compliance Suite Response Assessment Module

Issue/Introduction

 

 

 

Resolution

Use either of the following options to contact technical support:

ONLINE

  •        Contact Symantec.
  • ·       Open a new technical support case online at https://mysupport.symantec.com.
          • o      Log into MySupport using your Symantec Contact ID and password.

            o      To obtain a contact ID and password for the MySupport website, please send an e-mail to [email protected].

            o      Be sure to provide the following information in the e-mail:

              • Company Name

                Company Address

                Contact Name, email address, and phone number

                 

                On the left panel you will see the following;

                 
                Technical Support

                My Cases
                Submit Case
                Case List

Select Submit Case

You will need the following information;









 

 

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