How to engage Symantec Support for help with Control Compliance Suite (CCS)

Products

• Control Compliance Suite Databases MS SQL SRVR
• Control Compliance Suite Unix
• Control Compliance Suite Databases Oracle
• Control Compliance Suite Netware
• Control Compliance Suite Exchange
• Control Compliance Suite Windows
• Control Compliance Suite Response Assessment Module

Issue/Introduction

 

 

 

Resolution

Use either of the following options to contact technical support:

ONLINE

•        Contact Symantec.
• ·       Open a new technical support case online at https://mysupport.symantec.com.
  • • • • o      Log into MySupport using your Symantec Contact ID and password.

          o      To obtain a contact ID and password for the MySupport website, please send an e-mail to [email protected].

          o      Be sure to provide the following information in the e-mail:

          • • Company Name

              Company Address

              Contact Name, email address, and phone number

               

              On the left panel you will see the following;

              Technical Support My Cases Submit Case Case List

Select Submit Case

You will need the following information;