search cancel

You receive a 0X0000007E error message after retargeting an image from an Intel based system to an AMD based system.

book

Article ID: 151769

calendar_today

Updated On:

Products

Ghost Solution Suite

Issue/Introduction

You execute a Ghost Console clone task that includes the Deploy Anywhere option. You notice that the Deploy Anywhere step of the task is reported as successful but after the computer reboots to go into Windows, you get a 0X0000007E error message. You need to know how to resolve this issue.

Cause

Microsoft reports the following as the cause for this issue: "This problem occurs when a System Preparation (Sysprep) image is created on a computer that uses an Intel processor and is then deployed to a computer that does not use an Intel processor. Most computers include an image that the manufacturer created by using the Sysprep tool. Sysprep lets the computer manufacturer generate an image that can be used on different computers. The problem . . . may occur if the original Sysprep image for Windows XP Service Pack 1 (SP1), for Windows XP SP2, or for Windows XP SP3 is created on a computer that uses an Intel processor and is then deployed on a computer that does not use an Intel processor. In this configuration, the Intel processor driver (Intelppm.sys) may try to load after the computer is upgraded to Windows XP SP2 or to Windows XP SP3. The driver does this because an orphaned registry key remains from the original Sysprep image. "

Resolution

Symantec has provided a solution for this issue. To obtain the solution, please contact Customer Support at 1-800-927-4017. You will need your support contact ID available when calling in.

Microsoft has also provided two possible resolutions for this issue. You can find them at the following URL:

http://support.microsoft.com/kb/953356

The first method can be implemented into your Ghost image so that the restore process is uninterrupted. To automate the fix, proceed as follows from the computer that has the Ghost software installed:
  1. Open Ghost Explorer and open the image file you are trying to restore.
  2. Navigate to the following file and extract it to your desktop:
    • Expand Windows
    • Expand System32
    • Click Config
    • Drag "System" to the desktop
    • (Note: Minimize Ghost Explorer but don't close it)
  3. Open the Registry Editor by clicking Start > Run > Regedit
  4. Highlight HKEY_LOCAL_MACHINE
  5. Click File > Load Hive
  6. Browse to the Desktop and open the "System" file you copied there.
  7. Provide a Key Name when prompted. The Key Name can be anything you like.
  8. Locate the new key under HKEY_LOCAL_MACHINE and expand it.
  9. Expand ControlSet001
  10. Expand Services
  11. Click Intelppm
  12. In the right pane, right-click the Start entry, and then click Modify
  13. In the Value data field, change the value to 4 and click OK
  14. Navigate back up and highlight the Key Name you established in Step 7
  15. Click File > Unload Hive...
  16. Inject the new hive into the image file open in Ghost Explorer:
    • Restore your Ghost Explorer application window
    • Drag the new "System" file into the same location you extracted it from.
    • When prompted to replace the file, click Yes
  17. Click File > Compile
  18. Browse to a different location, provide a file name, and click Save
  19. After the image is recompiled, you should be able to restore the image to dissimilar hardware using the Deploy Anywhere feature.

If the 0x0000007E error message persists after taking these steps, you'll need to use the second method of resolution that is provided by Microsoft. The second method is a manual process that cannot be implemented into your Ghost task:
  1. Boot the computer with your Windows XP install disk
  2. At the "Welcome to Setup" screen, press R to boot into the Recovery Console
  3. Select the appropriate Windows installation when prompted to do so
  4. If prompted, type the local administrator password
  5. At the command prompt, type the following command:
    • disable intelppm
  6. Type Exit
  7. When the computer reboots, it should boot into Windows XP Mini Setup Wizard.


References
Microsoft KB: Error message after you upgrade a computer that uses a processor other than an Intel processor to Windows XP Service Pack 2 or to Windows XP Service Pack 3: "Stop: 0x0000007E"