What are the download and installation procedures for CA eHealth 6.3.3.05?

Products

• CA eHealth

Issue/Introduction

The last release of CA eHealth is 6.3.3.05. Even though this product is now End of Life (EOL), this article describes how to download and commence installation for those customers who still need it.

Where can eHealth 6.3.3.05 be downloaded from and how?

Environment

eHealth 6.3.3.05 on either Windows, UNIX (Solaris 10), or Linux workstation

OS Requirements are:

• Windows 2008 R2 and Windows Server 2012 R2 64-bit systems are supported. User Account Control (UAC) must be disabled. No other major applications should be running on the system. A fresh Windows installation is required.
• Solaris 2.10 for SPARC. Minimum Solaris 1/13
• Red Hat Enterprise Linux 7.0 and higher
• Red Hat Enterprise Linux 6.5 or higher
• Red Hat Enterprise Linux 5.8 or higher

Note: While we've certified CA eHealth using RHEL 6.5, CA eHealth 6.3.3.x is supported on RHEL 5.8 and higher as well as on all RHEL 6.x and all RHEL 7.x. The installation must be run on a 64-bit system. 32-bit systems are no longer supported.

Important! Set the Time Zone variable TZ on Linux before installation, and make this value part of the user profile. Make sure that 32 bit glibc-2.12-1.107.el6.i686 is installed on the RHEL 6.5 system before starting installation. In absence of this library the install package will not open.

Note: CA Arcserve software supports CA eHealth on Linux.

Resolution

1. Go to Support site URL - https://support.ca.com/
2. Select the Download Management > Option.
3. Search for CA eHealth.
4. Click on the Solutions Downloads tab. 
5. When the product list appears, select either of the following by clicking on the 6.33 button;
   • CA eHealth Device Based Suite Servers (FOC) MULTI-PLATFORM                  6.33
   • CA eHealth Device Based Suite Servers for IM/IP (FOC) MULTI-PLATFORM           6.33
6. This will list out the installers for each platform. There is an installer for the eHealth application itself, as well as for the Oracle 12 Base and Update kits and a further installer for the Oracle Cumulative Patch Update (CPU) which is optional. You will need to scroll down the list till you find the correct Oracle packages for your OS. For example, for Linux, the installers are;
   • CA EHEALTH 6.3.3.05 MAINTENANCE RELEASE                   Fix #SO01763    2nd May 2018
   • ORACLE 12.1.0.2 CPU - JAN 2018  (NOTE: this is optional)  Fix #SO00531    16th Feb 2018
   • CA EHEALTH 6.3.3 ORACLE 12.1.0.2 UPDATE WITH OCT 2016 CPU Fix #RO93660    21st Dec 2016
   • CA EHEALTH 6.3.3 ORACLE 12.1.0.2 BASE                     Fix #RO92566    13th Oct 2016             

Installation procedure for a Fresh r6.3.3.x installation on Windows, Linux and Solaris :
***Directory names are optional***

1. Create a directory named 6.3.3.x_download (where x is 10, for example) and three sub-directories, each named eh633x, OracleBase and OracleUpdate on the partition where CA eHealth r6.3.3x will be installed.
2. Copy CA eHealth 6.3.3.05 MAINTENANCE RELEASE into the directory named eh633x, then unzip it using a zip utility. 
3. Copy CA eHealth 6.3.3 ORACLE 12.1.0.2.0 BASE into the directory named OracleBase, and then unzip it using a zip utility.
4. Copy CA eHealth 6.3.3 ORACLE 12.1.0.2.0 UPDATE into the directory named OracleUpdate, and then unzip it using a zip utility.
5. Go to directory eh633x and click setup.exe (Windows) or run ./Install (Linux and Solaris) to start the 6.3.3.x fresh installation.
6. When prompted, enter full path for OracleBase directory, then the full path for the OracleUpdate directory.
7. Follow the prompts to complete the fresh installation.

Additional Information

Refer to the attached CA eHealth 6.3.3.5 Readme for further details.