search cancel

Unable to run Microsoft Dynamics version 10.x with Symantec Endpoint Protection 11.x Installed

book

Article ID: 151631

calendar_today

Updated On:

Products

Endpoint Protection

Issue/Introduction

Why am I unable to execute / run our Microsoft Dynamics version 10.x or lower version software with the Symantec Endpoint Protection client installed with all features?

Symptoms
Microsoft Dynamics 10.x or lower version software fails to initialize and present the Management Console login screen when executed


 

Cause

Symantec Endpoint Protection's Tamper Protection Driver "SPBBCDRV.SYS" and the Application and Device Control feature blocks the application from executing per architecture

Resolution

If the Symantec Endpoint Protection client is already installed on the Server hosting the Dynamics Software, please follow the steps outlined below -

  1. Open the Add/Remove Programs snap-in; START > RUN > type "appwiz.cpl" minus the quotes, and hit enter
  2. Scroll the list of installed applications till you see the listing for Symantec Endpoint Protection, select it, and then click on the change button
  3. Click on NEXT, and on the next screen that appears select the MODIFY Option, click on the Drop Down box, and uncheck the Components for Proactive Threat Protection, and Network Threat Protection and click on the NEXT Button.
  4. Proceed through the installation anc then click on Finish
  5. Reboot the server to finalize the installation and complete the removal of the other components.


If there is no installation of the Symantec Endpoint Protection client present, please follow the steps outlined below -

  1. Run the installation for Symantec Endpoint Protection
  2. Select the CUSTOM INSTALLATION option
  3. Uncheck the components for Proactive Threat Protection and Network Threat Protection and then proceed with the installation
  4. Click on the Finish button when prompted to
  5. Reboot the Server to commit the changes and finalize the installation


Post the reconfiguration / configuration of the SEP client, execute the Microsoft Dynamics management console, and verify that it executes properly, and also presents you the logon screen for the same.