Manually uninstall LiveUpdate Administrator 2.1 or later

Products

• Endpoint Protection

Issue/Introduction

You need to manually uninstall LiveUpdate Administrator (LUA) 2.1 or later, or you see "Error 1720. There is a problem with this Windows Installer Package" when removing LUA through Control Panel.

Cause

Windows Installer is corrupt on the affected computer.

Resolution

If using the Windows Add/Remove Programs does not work when uninstalling Live Update Administrator, delete the following registry entries and file/folder locations after stopping the program's services:

1. On the Windows taskbar, click Start > Run.
2. In the Open box, type the following text:
   
   cmd
   
   
3. Click OK.
4. In the command window, type the following text:
   
   net stop “LUA Apache Tomcat”
   
   
5. Press the Enter key
6. In the command window, type the following text:
   
   net stop “LUA PostgreSQL”
   
   
7. Press the Enter key, then close the command window

Remove Symantec LiveUpdate Administrator from the registry

Most of the items that you must remove are entries in the Windows registry.

Note: You must have administrator permissions (read and write) to edit the registry.

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WARNING: In the next steps you will edit the Windows registry. Back up the registry before you make any changes to it, because incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the registry keys that are specified.

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1. On the Windows taskbar, click Start > Run.
2. In the Open box, type the following text:
   
   regedit
   
   
3. Click OK.
4. Navigate and delete the following registry keys:
   
   HKEY_CLASSES_ROOT\Installer\Products\29D9A80B70F03AD41B82AB890626E1B7

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\29D9A80B70F03AD41B82AB890626E1B7\

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\29D9A80B70F03AD41B82AB890626E1B7\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B08A9D92-0F07-4DA3-B128-BA9860621E7B}
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{B08A9D92-0F07-4DA3-B128-BA9860621E7B}
HKEY_LOCAL_MACHINE\SOFTWARE\Apache Software Foundation
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Apache Software Foundation
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\LiveUpdate Administrator
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Symantec\LiveUpdate Administrator

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\LUA PostgreSQL
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\LUATomcat
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\LUA PostgreSQL
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\LUATomcat
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LUA PostgreSQL
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LUA Tomcat
   
   Navigate and delete the Symantec LiveUpdate Administrator references in the following registry keys:
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders
   
   Note: Delete all LiveUpdate Administrator folder and all subfolders keys.
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components
   
   Note: All Symantec LiveUpdate Administrator Value name keys use 29D9A80B70F03AD41B82AB890626E1B7. 

Remove Symantec LiveUpdate Administrator from the hard drive

After Symantec LiveUpdate Administrator is disabled, you need to remove leftover files to the program.

1. On the Windows taskbar, click Start > Programs > Accessories > Windows Explorer.
2. Navigate to and delete the following folders:
   
   Note: Stop the LUA Apache Tomcat and LUA PostgreSQL services or reboot before purging the folders.
   
   <OS Drive>\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate Administrator\
   <OS Drive>\Documents and Settings\All Users\Application Data\Symantec\Java LiveUpdate
   <OS Drive>\Program Files\Symantec\LiveUpdate Administrator\
   <OS Drive>\Program Files\Common Files\Symantec Shared\Java LiveUpdate\
   <OS Drive>\TempDownload
   
   
3. Close Windows Explorer

This completely removes LUA from the affected computer.