search cancel

SMC.exe crashes with error Event ID 1000 in Application log, relating to dll "spnet.dll".

book

Article ID: 151620

calendar_today

Updated On:

Products

Endpoint Protection

Issue/Introduction

During Symantec Endpoint Protection (SEP) startup, a pop up error message is displayed regarding Smc.exe and Faulting module spnet.dll.

Symptoms
There are error messages in the Windows Application Event Log with Event ID 1000 and 1004.
 

Faulting application smc.exe version 11.0.5002.301.

Faulting module spnet.dll.

Faulting address 0x0001b860.
 

Cause

A product issue involving the hash table for DNS host entries results in a crash of smc.exe.  
 

Resolution

This issue is resolved in Symantec Endpoint Protection 11 RU7 MP2.  A fix is still being investigated for Endpoint Protection 12.1  


Applies To

Symantec Endpoint Protection 11.0 and 12.1