search cancel

Error: "Unable to access jarfile...."

book

Article ID: 151618

calendar_today

Updated On:

Products

Endpoint Protection

Issue/Introduction

Launching the SEPM Console fails with an error message: Unable to access jarfile C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tomcat\webapps\scm\clientpkg\scm-ui.jar

Symptoms
4 Files are missing in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tomcat\webapps\scm\clientpkg

scm-ui.jar
scm-ui-res.jar
scm-common.jar
scm-common-res.jar

 

Resolution

Run repair installation of Symantec Endpoint Protection Manager to resolve the issue.
 

  1. Goto Control Panel > Add/Remove Programs
  2. Select Symantec Endpoint Protection Manager and click Modify.
  3. Click Repair to repair SEPM





Technical Information
MSI log revealed:

MSI (s) (FC:1C) [07:25:19:437]: File: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\webapps\scm\clientpkg\scm-ui.jar; To be installed; Won't patch; No existing file