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Microsoft Word Or Excel takes a long time to save a file

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Article ID: 151562

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Updated On:

Products

Endpoint Protection

Issue/Introduction

When trying to save a file in Microsoft Word or Excel, it can take an excessive amount of time to save the file.

Symptoms
Word and Excel seem to take an excessive amount of time to save a file.


Cause

This issue may be caused by either network scanning or because the "File Cache" option in SEP/SEPM can cause the save time to lengthen.

Resolution

A local workaround for the issue would be to test disabling the scanning of network drives.  These first three steps need to be applied to the client experiencing the issue or to an Unmanaged system.
  1. Open the SEP Client GUI on the affected client.
  2. Click on Configure Settings for AntiVirus and Antispyware.
  3. Uncheck the option Scan files on network drives

If this does resolve the issue and your clients are managed clients, please perform the following steps:

  1. Log into SEPM and uncheck Network option in File system Auto-protect of the AntiVirus and AntiSpyware policy appropriate to the clients in question.
  2. Click on Advanced tab.
  3. Click on File Cache and uncheck the option Enable file cache.
  4. Assign the policy to appropriate group.