How to use dbvalidator, the database validation tool, to diagnose database issues in Symantec Endpoint Protection Manager (SEPM).
The batch file, dbvalidator.bat, is located by default in:
If SEPM is installed in a different directory or volume, this path may vary.
cmdand press Enter.
cd "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools"
dbvalidator.batand press Enter to run the batch file.
The tool will create a log file located at
cd "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\logs\dbvalidator.log"
One of the following messages is displayed at the command prompt dependent upon whether or not the database has passed validation:
If the Dbvalidator results indicate it failed please contact Support for assistance as some database errors can be fixed.
If database validation fails and cannot be repaired, restore from a known good database backup, or uninstall the manager, remove the database during uninstall process, then reinstall the management console, creating a new database.
To reconnect existing Symantec Endpoint Protection clients to the new management console, please see Disaster recovery best practices for Endpoint Protection and follow the instructions for disaster recovery without a database backup.