Article ID: 151517
After installing Symantec Endpoint Protection 11.0, you see a pop-up saying '[SID: 21631] Alexa User Info Tracking detected.'
- A pop-up above system the tray saying 'SID 21631 Alexa User Info Tracking detected.'
- On SEP Client > View Logs > Client Management > Security Log, you see Intrusion Prevention events regarding Alexa.
Users receive these pop-ups and events when they install Alexa Toolbar on their Internet Explorer or Alexa Sparky (or SearchStatus, etc.) plug-in to Mozilla Firefox.
Alexa toolbars are recognized Trackwares (named as Trackware.Alexa) by Symantec Security Response. They gather Internet browsing and search information and submit this information to Alexa.