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You receive the following Error : null ErrorCode: 0x80020003 in scm-server-0.log - LiveUpdate doesn`t work

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Article ID: 151503

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Why does LiveUpdate on the Symantec Endpoint Protection Manager fail to work, and displays the error message: code 4

Symptoms
Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager,


and

2008-04-07 10:58:35.968 GRAVE: Unknown Exception in: com.sygate.scm.server.task.PackageTask
java.lang.NullPointerException
at com.sygate.scm.server.task.PackageTask.checkLiveUpdateDirectory(PackageTask.java:1454)
at com.sygate.scm.server.task.PackageTask.run(PackageTask.java:232)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
2008-04-07 10:59:20.734 GRAVE: Unknown Exception in: com.sygate.scm.server.task.SecurityDataTask
java.net.UnknownHostException: securityresponse.symantec.com
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:177)
at java.net.Socket.connect(Socket.java:520)
at java.net.Socket.connect(Socket.java:470)
at sun.net.NetworkClient.doConnect(NetworkClient.java:157)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:388)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:523)
at sun.net.www.http.HttpClient.(HttpClient.java:231)
at sun.net.www.http.HttpClient.New(HttpClient.java:304)
at sun.net.www.http.HttpClient.New(HttpClient.java:321)
at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:813)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:765)
at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:690)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:934)
at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:367)
at com.sygate.scm.common.communicate.Communicator.getRequestInputStreamEx(Communicator.java:499)
at com.sygate.scm.common.communicate.Communicator.getRequestInputStreamWithAuthProxy(Communicator.java:471)
at com.sygate.scm.server.util.securitydata.ThreatData.download(ThreatData.java:90)
at com.sygate.scm.server.util.securitydata.ThreatData.refresh(ThreatData.java:52)
at com.sygate.scm.server.task.SecurityDataTask.processThreats(SecurityDataTask.java:122)
at com.sygate.scm.server.task.SecurityDataTask.run(SecurityDataTask.java:90)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.common.communicate.CommunicationException: null ErrorCode: 0x80020003
at com.sygate.scm.common.communicate.Communicator.getRequestInputStreamEx(Communicator.java:528)
at com.sygate.scm.common.communicate.Communicator.getRequestInputStreamWithAuthProxy(Communicator.java:471)
at com.sygate.scm.server.util.securitydata.ThreatData.download(ThreatData.java:90)
at com.sygate.scm.server.util.securitydata.ThreatData.refresh(ThreatData.java:52)
at com.sygate.scm.server.task.SecurityDataTask.processThreats(SecurityDataTask.java:122)
at com.sygate.scm.server.task.SecurityDataTask.run(SecurityDataTask.java:90)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
2008-04-07 14:20:33.593 GRAVE: PushInstallClient>> doRequest: ClientRemote.exe exits abnormally
2008-04-07 15:19:54.531 GRAVE: Erreur de serveur inattendue. in: com.sygate.scm.server.task.ThreatCatTask
java.io.IOException: Error during ThreatCat -- definitions processing error: cannot load eraser
at com.sygate.scm.server.task.ThreatCatTask.readDefs(ThreatCatTask.java:322)
at com.sygate.scm.server.task.ThreatCatTask.run(ThreatCatTask.java:221)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.server.util.ServerException: Erreur de serveur inattendue.
at com.sygate.scm.server.task.ThreatCatTask.readDefs(ThreatCatTask.java:342)
at com.sygate.scm.server.task.ThreatCatTask.run(ThreatCatTask.java:221)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)

Cause

Internet Explorer Enhanced Security Configuration is enabled

Resolution

Uninstall Internet Explorer Enhanced Security Configuration using Add/Remove Windows Components

If the problem persist check the LiveUpdate Troubleshooting in :

http://service1.symantec.com/support/ent-security.nsf/docid/2007121710290448