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Process "dbsrv9.exe" using high CPU time and file "ASA_CACHE.DMP.xxxx" created in "c:\windows" folder

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Article ID: 151491

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Customer is unable to access to SEP-Manager Console and checking with task manager noticed "dbsrv9.exe" using high CPU time

Symptoms

- Process "dbsrv9.exe" is using high CPU time
- File called "ASA_CACHE.DMP.xxxx" is created in %systemroot% folder
- The file "ASA_CACHE.DMP.xxxx" can grow in size to many gigabytes size and you can't delete it

Cause

Common cause of this issue is a lack of free space on the hard-disk partition where SEP embedded-database is stored or where SYSTEM account temp directory is stored (by default windows assings the SYSTEM's temp folder to c:\windows\temp)

 

From Sybase documentation: http://download.sybase.com/swr/12239/rdme_902_ebf_3804.html

 

================(Build #3112 - Engineering Case #387852)================

The server will now dump cache information when it gets a 'dynamic memory exhausted' assertion.

The dump file will contain information about the cache contents, and help engineering diagnose

the cause of the out of memory condition. The filename will be of the form asa_cache.dmp.<pid>,

and will be placed in one of the following directories: - the directory specified by the

environment variable ASA_DIAG_DIR - the current directory of the server process - the temp

directory of the operating system

=====================================================================

Resolution

Stop "Symantec Embedded Database" service

  1. Stop "Symantec Embedded Database" service
  2. Stop "Symantec Endpoint Protection Manager" service
  3. Delete "ASA_CACHE.DMP.xxx" file
  4. Start "Symantec Embedded Database" service
  5. Start "Symantec Endpoint Protection Manager" service