CA Dras Server not available for security check function. No users can log onto CA Web Viewer.

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Article ID: 15148

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Updated On:

Products

CA Output Management Web Viewer

Issue/Introduction



Getting message CA Dras Server not available for security check function and no users can log on. This was working fine previously. Recycling Web Viewer and DRAS did not resolve the problem. What is the next step in troubleshooting this problem?

Environment

Release: CA Output Management Web Viewer 12.1

Component: WBVLUW


Resolution

  • Rerun the config tool from
    <installation_location>/util    or   C:\Program Files\CA\CA_OM_Web_Viewer\util
  • Select 1. CCI Settings
  • Follow the prompts, selecting the existing parameters.  Note - this is not a fix - it is a diagnostic.  Do not change the existing parameters at this time.
  • This will indicate whether you have CCI connectivity and if not, there will be further details in the configtool.log.
    The configtool.log is at   (depending on your platform)
    C:\Program Files\CA\CA_OM_Web_Viewer\util\logs\ConfigTool.log or <installation_location>/util/logs/ConfigTool.log
  • Contact BROADCOM support for further assistance