This article describes how to download and update definitions for Symantec Endpoint Protection (SEP) clients using .jdb files.
In a managed environment, the Daily Certified or Rapid Release .jdb file can be used to update virus definitions for the SEP client. SEP clients will need to have third-party content management enabled before a .jdb can be applied.
Windows 32bit: %ALLUSERSPROFILE%\Symantec\Symantec Endpoint Protection\CurrentVersion\inbox
Windows 64bit: C:\ProgramData\Symantec\Symantec Endpoint Protection\CurrentVersion\inbox
If a third-party management update fails, the content copied to the inbox will be moved to a folder called "invalid". Possible reasons for failure include:
For more details on third-party management and updates regarding clients, see Using third-party distribution tools to update client computers.
There are multiple versions of .jdb files for the different SEP client versions and installation types. Please be certain to choose the correct file by looking for the patterns below:
Standard client type (Default)
Symantec Endpoint Protection 14.3 to 14.3 RU4 x64
Symantec Endpoint Protection 14.3 RU5 and RU6 x64
Dark-Network client type
Symantec Endpoint Protection 14.3 to 14.3 RU4 x64 (Dark-Network Client only)
Symantec Endpoint Protection 14.3 RU5 and RU6 x64 (Dark-Network Client only)
To determine which client type is installed, please see: Verify which Endpoint Protection client type is installed (broadcom.com)