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Error: "The application failed to initialize properly (0xc000007b). Click on OK to terminate the application" on Symantec Endpoint Protection clients with Application and Device Control enabled.

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Article ID: 151459

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Updated On:

Products

Endpoint Protection

Issue/Introduction

When attempting to run applications on Dell Latitude 400, 600 and 800 series laptops with application and device control installed the following error is returned: The application failed to initialize properly (0xc000007b) .

Symptoms
Following deployment of Symantec Endpoint Protection onto either a Dell Latitude 400, 600 and 800 series laptop, attempts to open any application will return error code: "The application failed to initialize properly (0xc000007b). Click on OK to terminate the application." Known triggering applications include: Firefox, Internet Explorer, Dameware and SymBatch.



Cause

This is caused by the file "wxvault.dll." The file "wxvault.dll" is part of the "Wave System's Embassy Security Suite," which is Original Equipment Manufacturer (OEM) software delivered with a number of Dell computer systems. This security tool utilizes "Microsoft's Detour SDK" to handle Windows Application Programming Interface (API) calls. Error 0xC000007B is STATUS_INVALID_IMAGE_FORMAT. It's meaning is that the executable (or one of the generated libraries) is becoming corrupt during generation. You may experience this behavior on Dell Lattitude 400, 600, or 800 Series Laptops, as well as other Dell hardware platforms, such as the Dell Optiplex Series.

Resolution

Updating the "wxvault.dll" file (or removing it) will resolve the issue.
For update assistance, please contact the software vendor for the Embassy Trust Suite:

http://www.wavesys.com/support/

The software suite is provided in several different versions and capabilities.

Wave Systems' Technical Support will match the needed upgrade to the software deployed on your system.



Technical Information
A temporary workaround is to disable SEP's Application and Device Control until it is possible to update Wave Systems' software. To accomplish this please consult :

http://service1.symantec.com/support/ent-security.nsf/docid/2007267476677998


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